DailySpr Policies
Return & Refund Policy
What to do if you need to change a custom order or there’s a problem with what arrives.
Changes and cancellations
To change or cancel an order, contact us within 2 hours of successful payment. Include your order number and what you’d like to change. We hold production until that window closes. If you cancel within the window, we’ll refund the amount you paid.
If production has started and your order has not shipped, only a separately paid shipping charge is refundable when you cancel. Standard shipping is included in your order price, so there’s no separate standard shipping charge to refund. After shipment, product and shipping charges are nonrefundable for customer-requested cancellations.
Problems with an order
If your order arrives damaged, is missing items, or differs from the confirmed design or specifications, contact us within 3 days of delivery. Include your order number and a short description. If available, send photos of the items, packaging, and shipping label.
Return instructions
Contact us before mailing anything back. We’ll review your request and provide the return instructions for your order if a return is needed.
Review and next steps
If we confirm a quality defect, order error, or another issue caused by DailySpr, we’ll issue a full refund of the amount paid to DailySpr for that order. Your rights under applicable consumer protection law continue to apply. For shipment delays, see Production & Shipping.